What do I do if my package was marked delivered but is missing?Updated 3 years ago

If your order is lost, destroyed or misrouted due to a mail service error, please contact your local post office, and speak to the Post Master to file a claim.

*Claims for packages marked "delivered" must be filed after five days and before fifteen days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after seven days, (twenty for international) and within thirty days from the last checkpoint. You must contact us within 7 business days or less if your package is marked delivered or missing.

Orders sent Priority Mail by the USPS are automatically insured, however, if your order was marked delivered, the USPS will not pay a reimbursement even if you never received the package.

Euphoric Herbals is not liable for any packages lost, stolen, delayed, damaged or mis-delivered orders.